Collaboration background
Collaboration icon

Collaboration

  • Unified Communications
  • Unified Messaging
  • Contact Centre
  • Unified Conference
  • Voice Analytics
  • Mobile Workforce
    Optimisation
Collaboration

With higher demands for improved business productivity and customer experience, today’s business needs have outgrown the capabilities of traditional data and telephony systems. Employees want a richer collaborative engagement with clients, partners, and suppliers through an application of their choice with any content.

Our Collaboration Services provide scaleable and flexible solutions enabling the connection of multiple parties using different devices from any location with rich content capabilities. We help our customers meet their collaboration needs through:-

  • Unified Communications – Unify your voice, video, data, and mobile applications for collaboration.
  • Unified Conferencing – Simplify the meeting experience with easy-to-use solutions that bring teams together (video units to web, mobile, and desktop clients).
  • Unified Messaging – Instant Messaging, Presence, persistent collaborative meeting rooms.
  • Contact Centre Solutions – Improve customer care and interaction to create the foundation for strong relationships including workforce and quality management, omni-channel interactions and reporting.
  • Voice Analytics – Quickly verify information, keep an accessible log of telephone calls and other voice communications for record-keeping and compliance, and analyse interactions to assist decision-making.
  • Secured Voice – End-to-end on net encrypted voice.

Our Mobile Workforce Optimisation solution is designed, specifically to rapidly replace existing internal paper based systems. Through our strategic partnership, AsdeqWorkforce provides a highly agile framework that is fully managed and maintained internally by your organisation.  From planning and design, development, integration with your back-end systems to final deployment, these processes can be rapidly undertaken by existing resources, significantly reducing your total cost of ownership.