CONVERGED COMMUNICATIONS & COLLABORATION
With higher demands for improved business productivity and customer experience, today’s business needs have outgrown the capabilities of traditional data and telephony systems. Employees want a richer collaborative engagement with clients, partners and suppliers through an application of their choice with any content (data/voice/video). Allcom’s Collaboration Architecture provides a very agnostic, flexible solution enabling the connection of multiple parties using different devices from any location with rich content capabilities managed as a single infrastructure.
Allcom offers professional services to create customised, scalable, secure
and highly available Unified Communications solutions. Through innovative
applications merging voice, data and video as well as a range of services
within the intelligent IP network our solutions include: sophisticated call
processing, voice/unified/instant messaging, contact centres, presence
engines and blended conferencing options.
Allcom offers conferencing solutions that are compelling,
productive, and cost-effective.
Allcom’s Contact Centre offering is based upon Cisco’s
Unified Contact Centre Express (UCCX). UCCX provides sophisticated call
routing and contact management solution ideal for small, midmarket,
enterprise branch, or corporate department deployments with up to 400
Enhanced flexibility through enterprise mobility increases employee productivity and controls mobile costs by managing mobile devices becoming a part of the secure enterprise managed platform. This includes WebEx on mobile devices (like Android, Apple iPad, and Cisco CIUS) as well as turning your smartphone into an IP Phone through Cisco Mobile.
Allcom’s messaging offerings include voice-mail, single inbox unified messaging, IM (instant messaging) and FoIP (Fax over IP). FoIP is offered through digital/analogue voice GWs as well as via fax server integration. Products include Cisco Unity, Cisco Unity Connection, Cisco Unity Connection Express, Cisco Unified Presence and MESSAGEManager. Integration with LCS/OCS/LYNC and IBM Lotus Sametime offers RCC (Remote Call Control), IM and the ability to share availability information in real-time with co-workers, clients and suppliers.
Integrated fax solution from Allcom allows you to send and receive faxes using your email client software such as Microsoft Outlook, allowing faxes to be stored alongside your emails. Integrated fax solution increases user efficiency by allowing documents to be sent directly from the everyday business software that they use. You can therefore send and receive faxes from email clients such as Microsoft Outlook or Lotus Notes out-of-the-box, or integrate with ERP, CRM and other applications. With more and more companies extending their IP infrastructure to include voice, adoption of Fax over Internet Protocol (FoIP) is growing rapidly.
By bringing traditional phone applications into the data network, data and communication resources can be consolidated by using the internet and company networks for cost-effective voice and fax communications. By integrating business class fax software with your IP phone system you can save the cost of installing separate phone lines for use by the fax server.
Cisco Digital Signs (LCD/LED/plasma displays or projectors) convey
entertainment, advertising or informational messages in public (EG retail
stores) and private (corporate) environments. Cisco Digital Signs (a
network-based digital signage application) provide enhanced customer
experience, more effective company wide communication and efficient cost
effective advertising/training opportunities. It can also improve
information sharing in a business to have up-to-date schedules, news, and
emergency messaging provide in real-time direct to the intended audience.