| Helpdesk |
The Allcom helpdesk offers a complete IT solution from 1st to 3rd level support. The helpdesk can provide services from basic user account management, to file server installation and upgrade.
Other Helpdesk services include the following:
Supporting the Microsoft suite of products, including Word, Excel, and PowerPoint;
Implementing and adhering to Service Level Agreements (SLA);
Production of monthly service exception reports;
Managing backups and restorations;
Managing user creation for Windows Active Directory;
Creating & monitoring of Exchange mailboxes;
Live monitoring of Server event logs;
Daily monitoring of antivirus updates and quarantine;
Daily monitoring NMS service to remote clients;
Running Daily Health Checks including server availability; and
Proactive capacity & performance reviews.
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